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Returns and Refunds Policy
Returns and Refunds
Policy
When you place your Order on BisharaEstores.com we intend
to professionally fulfil your requirement.
Returns or Replacements or Refunds for any items
purchased from BisharaEstores.com can be claimed subject to our Returns/Refunds/Replacement
Policy as follows:
1. You are
eligible to Return the Product for a Refund/Replacement only if the Product
purchased is found to be faulty immediately on arrival or if the product fails
to perform as per the manufacturer’s standards.
2. Please note
that the Refund/Replacement request must be made within 15 days of receipt of the goods. Failing this, Refunds/Replacements will not be
possible and the Product will be repaired under our Warranty terms.
3. Refund/Replacement
purely for the sake of convenience, or because the purchaser changes their mind
after making the purchase, is not allowed. Please
therefore be very careful to check your requirements before making the
purchase/payment.
4. If BisharaEstore.com
is unable to fulfil the order within10 days from the order date a refund may be
claimed.
5. If products are
lost or damaged in delivery a refund may be claimed. Please note that if the
packing carton is found to be damaged on arrival at the customer’s location, then collection from the
Courier must be refused.
6. In the case of
Bundled offers, all the included items will need to be returned for a Refund,
if eligible.
7. We will refund
the delivery charge in full, where delivery is charged for separately, only if
the product is received faulty or damaged and you claim the refund within 7
days and return all products ordered at the same time. If you choose to keep
some of the products, delivery charges will not be refunded.
8. All items for Return/Refund/Exchange must have their
complete original outer and inner packaging and all included manuals and
warranty card and any other supplied documentation available for collection. No
exchange or refund will be considered without this.
9. If collection
of the item is required from your location, please provide your full address
and Contact details. Collection will take between 7 to 10 working days and collection charges
will apply depending on the collection location. Collection will only be made from within the
Capital Area, Seeb, Maabela, Al Khoudh and Al Amerat and not beyond.